Frequently Asked Questions

Below are some of the most commonly asked questions we receive from clients. If you have additional questions please feel free to contact us for more information.


What does your pricing include?

We’re unique in the industry in that we provide all-inclusive pricing. This pricing includes:

  • DNA Extraction
  • Sample Quality Control
  • Library Preparation
  • Genome Sequencing
  • Basic Bioinformatics (Sequencing Alignment & Variant Analysis)
  • Short term data management (secure file hosting for transferring outcome data to you)

For sample extraction, if you want to perform that yourself then we will remove that cost from the all-inclusive pricing. Our goal is to provide sequencing to our client at the lowest possible rate.

How long does it take to get genome sequencing performed?

End-to-end genome sequencing varies greatly based on the type of sample as well as the sequencing method. For example, bacterial whole genome sequencing typically takes 24 hours to run on the sequencer alone. However, there is pre and post sequencing time that is required so it can take anywhere from 3-7 days.

If you need a concrete estimate, get in touch with us and we can provide a turnaround time estimate.

How do I submit samples?

We have a comprehensive sample submission guideline available. Still need help? Feel free to shoot us an email at to ask your question or head over to our Contact Us page.

Do you collaborate with researchers on projects?

Absolutely. Our staff is invested into progressing research and have collaborated on many research projects. We often provide collaboration in the form of research, protocols, and data analysis from the genome sequencing we perform. For novel research fields, we can contribute to research papers via custom protocol creation, gene panel creation, gene targets, and bioinformatics analysis.

What Biosafety rating does your lab have?

Our facility has been certified as a BSL2 facility. Certain organisms that are typically handled in BSL3 labs can be accepted by our facility in specific scenarios. To see if we can handle your organism or contribute to your research, get in touch with us.